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To update your profile information on 399betvip, log in and click the profile icon in the top-right corner "Account Settings" Open it to find:
- Name Change: You can change your name yourself before KYC verification is complete. Once verified, a name change requires a support request along with a valid national ID.
- Phone Number Change: Go to the "Security" section → click "Change Mobile Number" → an OTP will be sent to your old number, verify with it → enter your new number → confirm the OTP sent to the new number and the change is complete.
- Email Change: Same process, but a verification link will be sent to the old email address.
If you no longer have access to your old number, email [email protected] — after identity verification, your issue will be resolved within 48 hours.
399betvip offers two types of account closure:
- Temporary Suspension (Cooling-Off): Go to Account Settings → "Responsible Gaming" → select "Cooling-Off". You can choose a period from 1 to 30 days. During this time you will not be able to log in, but your existing balance and any pending withdrawals will remain unaffected.
- Long-Term Self-Exclusion: You can close your account for a period of 6 months up to 5 years.
- Permanent Closure: Email [email protected] and submit a request to close your account. If you have a remaining balance, withdraw it first. Once confirmed, your account will be permanently closed within 72 hours.
Any pending withdrawal requests will be processed and sent out as normal.
Winnings at 399betvip are typically credited very quickly:
- Sports Betting (Post-Match): Once a match result is confirmed, winnings are automatically credited to your balance within 5–15 minutes.
- Live Betting: Within 2–5 minutes after the event ends.
- Casino Games (Slots, Roulette): Instantly, as each round is settled as soon as it ends.
- Progressive Jackpot: Large wins may require manual verification — this typically takes 24–48 hours.
- Bonus Credits: Welcome bonuses are typically credited within 1 hour of your first deposit. Cashback is added on a set day each week (usually Monday).
If it still hasn't arrived after 48 hours, contact Support with your bet reference number.
The main place to find promotions and offers on 399betvip is the dashboard "Promotions" or "Offers" section, where you'll find:
- Daily Offers: New daily bonuses and free bets are refreshed every day at 10:00 AM.
- Weekly Cashback: Every Monday, cashback is calculated based on your net losses from the previous week.
- Seasonal Tournament Bonus: Special offers drop during major cricket and football seasons — you'll be notified by SMS and email.
- Reload Bonus: Extra bonus on deposits of a specific amount — available 2–4 times per month.
With notifications enabled, you'll receive an SMS as soon as a new offer goes live. Each offer's validity period and terms are listed on its own offer page.
399betvip offers several effective Responsible Gaming tools. All are free and available in your account settings under "Responsible Gaming" Enable from the section:
- Deposit Limit: Set your own limits — up to ৳500 per day, ৳2,000 per week, or ৳8,000 per month. Reductions take effect immediately; increases require a 24-hour waiting period.
- Session Time Limit: Set a session limit anywhere from 30 minutes to 4 hours — you'll be logged out automatically when the time is up.
- Loss Limit: Set a cap on how much you can lose within a given time period.
- Reality Check: A pop-up will appear on screen every 30 minutes showing how long you've been playing and how much you've spent.
- Cooling-Off: A voluntary break of 1 to 30 days.
To learn more Responsible Play Visit the page.
399betvip tournaments generally fall into two categories — Sports Betting Tournament and Casino Tournament. Key rules:
- Eligibility Requirements: You must have an active, verified account and meet the tournament's minimum bet requirement (typically ৳100–৳500 per bet).
- Points Calculation: Points are awarded based on bet amount, odds level, and number of wins. The points system for each tournament is announced separately.
- Leaderboard: Updated in real time. Check your current rank under the "Tournament" section of your dashboard.
- Prize Distribution: Prizes are credited to the top winners' accounts within 24–48 hours after the tournament ends.
- Cancellation Policy: Points will be forfeited if fair-play rules are violated or multiple accounts are used.
Full terms and conditions for each tournament are available on the respective event page.
Yes, 399betvip offers both live match streaming and real-time score tracking:
- Live Scoreboard: Open the betslip for any live match and you'll see real-time scores right alongside it. Over-by-over updates and ball-by-ball stats are available for select events.
- Live Streaming: Selected matches — particularly international cricket and premier football — are available to watch via live stream. You'll need either an account balance or an active bet on that match to access it.
- Event Calendar: The "Live" section of your dashboard shows a full schedule of upcoming matches and their start times.
- Push Notifications: To receive notifications when your favourite team's match kicks off or a goal is scored, enable notifications in Settings.
Live streams and scores work just as smoothly on mobile browsers.